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Shipping & Returns

Shipping & Returns




Shipping Carrier


All domestic orders are shipped via UPS. Upon completion of your order, you will receive an order confirmation email that will note UPS as the carrier used for your products.


We ship to both United States and international addresses. All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the sole responsibility of the client. We do not ship to PO Boxes.




Shipping Policy


TVP will not be held liable for any delays in the shipping of products. The delivery times indicated on this website are only estimates. These estimates should not be misconstrued as actual amounts of time for production. TVP will also not be held liable for any third-party carrier delaying in the delivery of products. TVP will honor its return policy for products that are not received in a customer's expected time frame if the shipment was not shipped out on the day specified when the order was placed or when artwork is approved. If the order was not shipped out on the day specified, no refund will be given. TVP will upgrade the shipping at no cost if the fault lies with TVP. There will be no refund of shipping costs if a third party shipping company is responsible for a shipment not arriving to the destination on the specified date. A claim can be opened with the third party on your behalf and a refund of any kind must be issued by the third party shipping partner and not by TVP. Please review the Return Policy to make sure your order can be returned.


All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the responsibility of the client. In the event that these fees are charged to TVP, these fees will be paid on behalf of the client and in turn will be billed to the client. The credit card that was used to place the order will be charged for these additional fees.


Delivery Times


We extend a full range of shipping methods to meet your budget and your deadlines. 


UPS GROUND 1-5 business days** (by end of day)
UPS 3-DAY SELECT 3 business days (by end of day)
UPS 2ND DAY AIR 2 business days (by end of day)
UPS 2ND DAY AIR AM 2 business days (by 10:30 AM)
NEXT DAY AIR SAVER 1 business days (by 4:30 PM)
NEXT DAY AIR 1 business days (by 10:30 AM)
NEXT DAY AIR EARLY AM 1 business days (by 8:30 AM)

Data taken from UPS.com
*These shipping speeds are estimates for addresses throughout the contiguous US. Delivery time will depend upon a combination of factors including the time the order was placed, the shipping method specified and the destination of the order. 
** Business days include Monday-Friday, excluding holidays.

Shipping Rates


Upon checkout, you will be prompted to enter your Zip Code to calculate the shipping cost for your entire order. The cost for shipping is determined by the following:


  1. The destination of your order
  2. The total weight
  3. Your specified shipping method 


Please take into account that expedited shipping options will have higher costs than Standard Ground shipping. Once a shipment has left our facility, TVP will not be liable for rerouting a shipment to any address other than the one provided at time of shipment. TVP will not be responsible for any fees for rerouting or redirecting due to incorrect address information provided at the time of purchase/payment.


Order Tracking


As soon as your order is processed and shipped, we will send you a Shipment Notification e-mail. This Shipment Notification e-mail will include a list of the products in the shipment, the shipment destination, your specified shipping method and your tracking number.


Please note that it may take up to 24 hours before your tracking information is available from UPS.


Return Policy


All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number clearly printed on the outside of the package. Return/Refund requests must be made within three days of the receipt date, and all items must arrive at our warehouse within ten days of the return request, no exceptions.


Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levy a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.


TVP is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by the US Postal Service cannot be tracked to ensure delivery. Since TVP cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.


Graphics and Customized Products


Customized product orders do not apply to the return policy stated above. Customized items include but are not limited to any graphics, customizable color panels, flooring or special order items. Customized items will not be able to be returned unless it is filed and approved as a claim.


All graphics and customized product orders claims must be reported within 24 hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved online proofs and the merchandise that was received. All claims must be made in writing within 24 hours from the time of receipt of merchandise and should be directed to customer service. All claims made after the 24-hour period of receipt of merchandise will not be honored, no exceptions.


All printed graphics orders are to be handled very carefully. TVP. must make the warning that all graphics purchased must be rolled with the graphic side of a graphic outward. If this careful instruction is not followed, delamination will most likely occur and TVP accepts no responsibility for any such damage to graphics. All graphics purchased from TVP are considered final sales. There is no warranty or refund period for graphics purchases. Please follow the claims policy as stated above for any claims issues.


If there is any question as to whether the product can be returned or not, please call customer service.




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